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Facing Trip Cancellation? Uber to Roll Out Updates Which Will Make Hard for Drivers to Cancel Rides

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Uber Ride via WhatsApp

Uber is planning to roll out a bunch of updates which will make it harder for drivers to cancel the rides. The most common problem faced by people who use ride-hailing apps is abrupt cancellations. People are often stranded in the middle of nowhere when their Uber drivers cancel on them for no reason. The driver either forces the commuters to make a cash payment or reveal their destination before even starting the trip. However, Uber’s upcoming updates will fix the issue.

Uber CEO Dara Khosrowshahi said that with ‘Upfront Fares’, the company has completely reimagined the way drivers accept rides. “Our new trip request screen makes it easier for drivers to decide if a trip is worth their time and effort by providing all the details, including exactly how much they’ll earn and where they’re going – upfront,” Khosrowshahi said in a statement late on Friday. Another feature called ‘Trip Radar’ lets drivers see a list of other trips happening nearby.

Uber is rolling out features including upfront fare.

Uber has also partnered with Mastercard, Branch and Marqeta on a new Uber Pro debit card and checking account that will help drivers save on gas, fees, and more. “The higher their Uber Pro status, the more cash back. That means up to 7 per cent cash back on gas at select stations with Diamond status,” said the company. The drivers’ earnings will deposit directly into their Uber Pro Card account after every trip “free of charge”.

The company said that the new feature would help drivers to make more informed choices. This will also minimise trip cancellations. A driver will not cancel the trip if he knows how much he is getting for a trip and where he is heading. This way, users can also commute without fearing that their rides will be cancelled. Uber said that the feature was piloted in different cities and the drivers were happy with the freedom they got to choose with the app.

The company has now introduced an OTP-based login to facilitate ease of doing business on its platform that will help drivers to log in to the app in a hassle-free and convenient way without the need to remember passwords or other details. Uber also took cognizance of common issues faced by drivers and provided solutions based on the discussion during the second meeting of its driver advisory council.

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