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WhatsApp Says It Banned 1.66 Million Accounts in India in April, Received 670 Ban Appeals



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Key Specifications:

  • WhatsApp bans 1.66 Million Accounts in April.
  • The Company bans these accounts due to violations of WhatsApp’s policies
  • WhatsApp has actioned a total of 122 ban appeals received from users across India.

The new IT rules require large digital platforms -with over five million users to publish compliance reports every month. The company has published its Indian Monthly Report under Information Technology rules. The Facebook-owned messaging app revealed that it banned over 1.66 Million Accounts accounts in April.

It bans accounts based on user complaints and emails received from India Grievance Officer and uses its own automated tools to prevent harmful behavior on the platform. More than 95 percent of bans are due to the unauthorized use of automated or bulk messaging (spam). The report shows that a total of 844 grievances were sent by users out of which 90 relates to accounting support, 670 were related to banning appeals, 34 were related to product support, 13 were related to safety, and the rest of the 37 were related to other support. Out of these, only 123 requests were actioned, all of which belonged to the ban appeal category, except for the 1 belonging to the other support grievance.

WhatsApp spokesperson said in a statement

“We are particularly focusing on prevention because we believe it is much better to stop harmful activity from happening in the first place than to detect it after harm has occurred. The abuse detection operates at three stages of an account’s lifestyle: at registration; during messaging; and in response to negative feedback, which we receive in the form of user reports and blocks.”

“Our top focus is to stop the account from sending harmful and unwanted messages on a large scale. We maintain the advanced capability to identify these accounts sending high and abnormal rates of messages.”

Besides the behavioral signals from accounts, it relies on available unencrypted information, including user reports, profile photos, group photos, and descriptions as well as advanced AI tools and resources to detect and prevent abuse on its platform.

WhatsApp detecting abuse using its own automated tools operates in three phases of an account’s lifestyle: during registration, during messaging, and in response to negative feedback, which it uses to respond to user reports and blocks. Your account can seize if you attempt to quickly create dozens of groups or add thousands of users to a series of existing groups under five minutes of registration.

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