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Cloud Based Phone System: Features & Benefits Explained



Cloud-Based Phone System Features and Benefits

Cloud based phone system

Most growing companies these days shift most of their processes to cloud systems. This is because they are agile, efficient and provide a high level of flexibility. With business communications being the cornerstone of most businesses, a shift of phone systems to cloud phone systems is a natural progression. These systems enable you to make calls over the internet and store data in the cloud.

While there are many kinds of phone systems available to small businesses nowadays, cloud phone systems are an increasingly popular choice due to their low-cost and business-friendly features. JustCall is one company that offers the fastest and most smooth solution so you can manage your phone support easily. They are trusted by many companies to handle calls.

What is a Cloud Phone System And How Does It Work?

Unlike traditional phone systems, which use copper wires and optical fibers to connect, cloud-based phone systems are business communication solutions that allow you to make calls over the internet. Your provider maintains and hosts these cloud systems at one or multiple secure offsite data centers. Such systems work via your internet connection.

The workings of a cloud phone system are not very difficult to understand. They feature a hosted PBX capability. This element has the same call management capability and routing features as the traditional phone systems. However, unlike traditional systems, cloud systems use a voice over IP or VoIP. It allows calls to be made via the internet.

When you use a cloud-based phone system, your voice is converted into data packets and transferred over the Internet to the person you’re raising your concern. A cloud-based PBX is utilized to route the call. Cloud-based phone systems are accessible through various techniques, making them open for anybody with an internet connection to utilize. You can make cloud-based calls via The VoIP adapter plugs into a regular phone. The adapters hook into a phone outlet in the wall or directly into your router. Several devices can be used under a cloud phone system –

  • A computer (i.e., a “softphone”) – Various tools or applications let you make voice calls via the Internet, including Skype, Google Voice, and Apple FaceTime.
  • A smartphone – You may download programs such as Google Voice or Skype to make internet calls with your smartphone.
  • A VoIP phone only – These look like classic analogue phones, but they link to a computer network instead of a phone line.
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Who Needs Cloud-Based Phone System?

Businesses worldwide are migrating their phone systems to the cloud due to their ability to adapt to each industry’s communication needs. Since it can serve and connect multiple locations with a single solution, it offers flexible options for businesses that need to run their operations in unique ways.

Cloud phone systems can be really beneficial for small businesses as they are highly efficient yet cost-saving. Since you don’t need to set up on-premise phone systems, it saves office space for such businesses.

Furthermore, if you do business internationally, you will save money on long-distance calling charges on both incoming and outgoing calls because most cloud-based packages include this feature at no extra cost. Local numbers can also be purchased and created in almost every country (and area code) on the planet. Establishing a local presence in the communities where you do business takes only two minutes.

Cloud-based phone systems can be a perfect fit for seasonal businesses with fluctuating communication needs, fast-growing startups whose future communication needs are unknown, businesses with a higher need for flexibility in terms of location etc. If you are into business, you should choose the services provided with JustCall, and they will help you get started with this service right away.

What Are The Cloud-Based Phone System Features?

Caller ID with Call Waiting

Auto attendants, conference calls, voicemail, and call queuing are just a few of the advanced features you may get for free with most cloud phone services.


AutoCLIP makes it easier to deal with incoming calls. For example, the salesman called the customer, but no one answered. Minutes later, his client called back. Since his information has been kept, his call would be forwarded to the salesman directly.

Caller ID with Call Waiting

When “When Busy,” “No Answer,” or “Always” are selected in the call forwarding settings, an incoming call is forwarded to the specified recipient. For instance, one can choose not to answer a call and deliver it to a coworker or voicemail.

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Forking of SIP

SIP forking refers to the way of “forking” a single call to numerous SIP endpoints. Numerous SIP endpoints can be registered to a single extension number using SIP Forking, allowing an incoming call to ring multiple terminals simultaneously and allowing you to pick up the call from any of the connected devices.

Ring Group is used to distribute calls effectively among personnel in specialized departments. Depending on the ringing technique you set, all phones in the group will ring sequentially or concurrently when an incoming call comes in.

Distinctive Ringtone

Using a custom ringtone, you can tell which incoming lines are coming from where. Distinct incoming routes have different pre-configured ringtones that play when a call comes in. When a user hears the ringtone, they may discover the intention of the incoming call.

Cloud-Based Phone Systems vs Traditional Phone Systems

The cloud phone system has transformed the way businesses manage calls and conduct business. Since the system is hosted remotely, businesses can enjoy a plethora of benefits and advantages that a traditional on-premise PBX setup does not provide.

Traditional Phone Systems Cloud Phone Systems
High costs for large and bulky on-site hardware No requirement for additional space for bulky and costly hardware
Costly and Complex Implementation Easy set-up and installation
Additional fees for hardware and service upgrades Works with several devices like computers, smartphones etc.
Requirement of new cabling and installation for new extensions No cabling installation required
Specially trained employees required for maintenance Can be used by all employees without any specialized training
Delays in implementing service change requests All updates automatically reach all users

The best part is that you now do not need to worry about searching for the companies that offer all these features at once, because now you have JustCall. JustCall is one such company with provides all the above-mentioned features when you choose their services.

Where to Look for a Cloud Phone System Service Provider

If it seems like a cloud-based system would be a perfect fit for your business communication processes, you will need to look for Cloud Computing Service Provider. There are multiple providers available in the market who all offer different features at different prices. All you have to do is pick one that fulfils the needs of your company.

One of the best providers for such services is JustCall. JustCall provides the user with the best interface for the cloud-based phone system features and benefits. They allow you to boost your rep productivity as well as your CRM with easy to use systems. They also do not charge a set-up fee.

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Security was a primary worry throughout the early days of the cloud. However, today’s VoIP systems contain decisive security measures as part of their offers and security monitoring by the provider to avoid assaults or misuse of services. Security specifically for VoIP communications is usually examined in three main elements.

It would help if you also considered compliance. How well do the cloud service provider and the phone system measure up to your expectations in terms of compliance? The cloud provider’s sector knowledge is an essential factor to consider. You could learn a lot more about the benefits by checking out JustCall’s website.


When comparing VoIP with the cloud, what are the key differences? <

Business VoIP and a cloud phone system have important distinctions, most likely in terms of functionality. While the hosted corporate VoIP phone system merely directs calls, the virtual PBX is an automated response system that does everything else.

How much does a cloud mobile cost?

Depending on the features and the number of lines your business need, cloud phone service pricing normally runs from $10 to $50 per line. The elements that contribute most to cost include things like how many phones you require and how many calls you need to make simultaneously.

Is it a good idea to use a cloud phone?

When you use a cloud-based phone system, you may make and receive calls over the internet while also storing your data in the cloud itself. These solutions are cost-efficient and reliable, but only provided you have a robust internet connection. Cloud telephony systems are popular, but they are not the ideal choice for every business.

Does VoIP work if the internet is down?

So, does VoIP operate if the internet is down? A downed internet connection will not allow you to use VoIP services. Even if your internet goes down, you and your service provider can set protocols in place to prevent you from losing your phone system. The fact that VoIP doesn’t work without the internet might concern you.

VoIP is supported by cloud phones?

A cloud phone system is a Voice over IP (VoIP) based business telephone platform that is hosted by a third-party service such as JustCall. Extension dialing, auto attendants, and conference bridges are common telephony and security features found in cloud phone systems.


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