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Facebook announces live chat support for people who lose access to their accounts

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Highlights:

  • Meta tests live chat support for people locked out of their accounts.
  • It is adding more controls to help people manage the conversation around their content.
  • Meta also rolled out “Year in Review” features for both Facebook and Instagram.

If you’re locked out of your Facebook account, the process of getting back in isn’t easy. Thankfully, Meta is streamlining things a bit by rolling out a customer service chat that can help you get back into your social media account.

Meta also rolled out “Year in Review” features for both Facebook and Instagram. On Facebook, users can share their personalized “Year Together” card, which highlights the friends, feelings, places, and people that mattered most to them in 2021.

You Can Finally Chat With Facebook if You Can’t Log In

Facebook and Instagram users have never had access to an actual person to help them get back into locked accounts. Now Meta is running a small test of live chat support for the first time. The initial test will only be available to a limited number of English-speaking users, according to today’s announcement. The company has also created a moderation assistant tool that will allow creators to set specific moderation rules in order to automate some of the processes.

The company says it’s the first time it has offered live support for the issue and that it’s focusing on people who can’t log in either due to unusual activity or because they’ve reportedly violated its community standards. You can also share those live broadcasts as Facebook Stories that pop to the top of your followers’ feeds, as well as badges and front row privileges that make it easier for the host to know when particularly dedicated fans are watching.

Meta added that it is adding more controls to help people manage the conversation around their content like blocking a user and new accounts they create and improving how they hide unwanted comments on their posts. “With the hide action now available next to each comment, you can quickly hide comments with one click and easily view all hidden comments in a single place by changing the comment filter view on your posts,” Meta announced. For keyword blocking, you can now automatically hide comments with variations of words that use numbers, symbols, or different spellings.

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