- Apple launches iPhone 12, 12 Pro service program for ‘no sound’ issue.
- This worldwide Apple program doesn’t extend the standard warranty
- Apple may restrict or limit repair to the original country or region of purchase.
Apple has announced a new service program for iPhone 12 and iPhone 12 Pro models that suffer from sound issues when placing or receiving calls. Affected devices were manufactured between October 2020 and April 2021. Apple Authorized Service Provider will service eligible devices free of charge. The new service program will replace the faulty earpiece for free. Your iPhone will be examined prior to any service to verify that it is eligible for this program.
The iPhone 12 mini and iPhone 12 Pro Max are not covered under this program. The program covers affected iPhone 12 or iPhone 12 Pro models for two years after the first retail sale. iPhone 12 and iPhone 12 Pro users that are affected by this issue can find an Apple Authorised Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to arrange mail-in service via the Apple Repair Center. Apple recommends backing up your iPhone before repair.
According to Apple, the problem might arise due to the failure of a component in the receiver module. According to the service program page that Apple has set up: “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues.” Apple has fixed this issue ahead of the release of the new iPhone, which will be announced in the coming weeks. The new model should maintain the same basic design as the iPhone 12, but with an enhanced camera and other features.
The company officials said.:
“If your iPhone 12 or iPhone 12 Pro has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.”
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