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Lost your Android phone? Here’s how to remove or block Google Pay and Paytm account



Google Pay


  • Deactivating UPI payments is important in case you lose your phone.
  • You should also get your phone number blocked from your bank.
  • Paytm users can use the Message Us button on the support website.

How can you prevent payments apps from being misused if you lose your phone? With Unified Payments Interface (UPI) in India, services like Paytm, Google Pay, Phone Pe, and others have become something of a necessity. Most users have at least one payment app on their phones linked with UPI.

While UPI offers a secure and simple way to make payments or transfer money to someone, if someone has access to your phone they could use it to transfer money. So what happens if the device that carries all your payment apps gets stolen? In case you lose your phone or it gets stolen, there are steps you can take to block these services from being accessed.

How to deactivate UPI payments in case you lose your mobile phone?

  • Block your phone number by calling the customer care service of your network carrier. This will restrict thieves from initiating transactions using your SIM card or lost mobile phone. You may be asked to provide your personal details such as your full name, billing address, and the last recharge or bill amount paid for verification before proceeding with your request.
  • Call your bank helpline to get your phone number blocked from your account and ask to disable the UPI service.
  • File a first information report (FIR) about losing your mobile phone. This can be easily done online for residents of most states in India.

How to block a Google Pay account?

In case you have lost your phone, first of all, Google Pay users must call the helpline number 18004190157. Choose the option to talk to a specialist and ask them to block your Google Pay account. Additionally, Android users can ‘remote wipe’ data from their phones so that nobody is able to access their Google account.

How to suspend the Paytm account?

  • Make a call to the Paytm Payments Bank helpline number 01204456456.
  • Here, you can select the option for ‘lost phone’.
  • After choosing an option to enter an alternative number, enter your lost phone number.
  • After this, visit the Paytm website and select ’24×7 help’. Then choose ‘Report a fraud’ and select any category.
  • After clicking on the ‘Message Us’ button, submit proof of account ownership, which can either be a credit/debit card statement showing Paytm transactions, police complaint proof against lost or stolen phone, or some other document based on the requirement.
  • After verification, Paytm will go ahead with approving your request and block the account.

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