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No more cancellations? Uber’s new policy aims to improve rider and driver experience

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HIGHLIGHTS

  • Uber has announced a new policy to solve a major issue.
  • A driver will now be able to view the trip destinations.
  • Uber will now start showing payment mode to drivers.

Is it safe to say that you are worn out on Uber drivers superfluously canceling your ride occasionally? Indeed, presently you don’t need to stress. Uber has, at last, observed it and presented another approach that attempts to settle the issue. There have been a few objections about how drivers basically cancel rides in the wake of being familiar with the location or installment mode.

Uber has announced a new policy to solve a major issue.

To resolve this issue, Uber has reported that drivers can now likewise see trip objections, which will assist them with concluding ahead of time whether they would need to finish that specific ride or cancel it. This will assist with saving the season of a customer. Beneficially, a customer presently will not need to bear the cancellation charge as there are times when a driver cancels the outing in the wake of arriving at the pickup location, and the cancellation fee is charged to the customer.

A driver will now be able to view the trip destinations.

What is more disappointing is these applications don’t have an appropriate customer support administration to resolve such issues. This is additionally the situation with Ola. I once reserved a taxi, and the driver came to my location and requested that I cancel the ride as he was not prepared to acknowledge online installment and the objective was additionally a digit far. Whenever I wouldn’t cancel the excursion, he said, “I will cancel the ride, so you will, in any case, need to pay for the cancelation fee.” While most application-based taxi administrations have a calling feature, numerous drivers don’t utilize it to go with choices ahead of time, which is something the new strategy attempts to address.

In a blog entry, Uber has affirmed that it will currently show drivers the method of installment (cash or on the web) before an excursion begins. This will permit a driver to pick cash-possibly rides on the off chance that they need to. Along these lines, one will not need to bear the cancellation fee that is now and again charged unjustifiably to a customer.

Uber will now start showing payment mode to drivers.

“We’ve currently presented an everyday compensation process for drivers. This will guarantee that trip profit from Monday to Thursday, is credited to drivers the following day, while income from Friday to Sunday, are credited on Monday, Nitish Bhushan, Director of Central Operations, Uber India wrote in an authority blog entry.

“In our endeavor to boost right stage conduct drivers who meet a predefined trip acknowledgment limit will be qualified to get the objective data with the goal that they can settle on an educated decision,” he added.

The organization has uncovered that the upfront objective feature is now live across 20 urban communities and will be extended to all others. “Considering this is a significant change, we will keep observing feedback from drivers and riders, and emphasizing on these edges over the approaching not many weeks,” Bhushan said

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