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WhatsApp banned over 20 lakh users in October in India, reveals monthly compliance report

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WhatsApp

Highlights:

  • WhatsApp has published its fifth monthly report for the 30-day period of October 1 to31.
  • WhatsApp bans over 20 lakh Indian accounts in October.
  • The messaging app also received 500 grievances in October.

The new IT rules require large digital platforms -with over five million users to publish compliance reports every month. The company has published its third edition of the India Monthly Report under Information Technology rules. The Facebook-owned messaging app revealed that it banned over 20 lakh accounts in October.

It bans accounts based on user complaints and emails received from India Grievance Officer and uses its own automated tools to prevent harmful behavior on the platform. More than 95 percent of bans are due to the unauthorized use of automated or bulk messaging (spam). The report states that a total of 594 complaints were received from Indian users during the 31-day period, out of which 316 were ban appeals. In addition, 137 of these complaints were related to account support, and the rest were related to security and product support.

WhatsApp Officials said:

“We consistently invest in technology, people, and processes to keep our users safe and secure… Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages and banned 2 million accounts in India alone, attempting this kind of abuse.”

WhatsApp detecting abuse using its own automated tools operates in three phases of an account’s lifestyle: during registration, during messaging, and in response to negative feedback, which it uses to respond to user reports and blocks. Your account can be seized if you attempt to quickly create dozens of groups or add thousands of users to a series of existing groups under five minutes of registration.

WhatsApp, over the last three months, has banned over two million accounts per month for bulk or automated behavior. When the company bans an account, it has a team that reviews and responds to user appeals. In that process, it may ask users for additional information in order to regain access to their accounts.

If you receive messages from someone without showing the typing indicator, it is better to block that contact as it could be a spammer. To report any complaints to WhatsApp, users can e-mail wa@support.whatsapp.com or report and block suspicious accounts using the buttons available in the app.

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