Are you one of them who is facing an error code 401 on Disney Plus?
Disney Plus is one of the popular and leading streaming platforms, especially in the United States. There are many Disney Plus subscribers who are complaining about this error. Usually, this error occurs in the mid of the movies of the web series. this causes frustration among the users of this streaming service. This guide will assist you about What exactly is Disney Plus error along with some possible ways to fix it. So, keep reading the whole post till the end.
What is Disney Plus error 401?
The error code 401 prevents users from using Disney Plus. According to the posts shared online, people have encountered this error while trying to use Disney Plus on their smartphones, laptops, and set-top box.
In general, error 401 implies that the user request has not been received. However, there is no way to say for certain what this particular error code means. This problem usually occurs due to a network connectivity issue or Disney Plus’s servers encountered an unexpected error.
Mostly Roku users are complaining about not being able to access the service of Disney Plus on their devices. A few users also said that they were automatically logged out from the application.
Fixes to solve Disney Plus Error 401
The root cause of the problem is not known. It s quite tricky to solve this problem. We are mentioning some of the best methods to fix the Disney Plus 401 error.
1) Try to Watch Another Show
Sometimes due to bad network connectivity, Movies and other TV shows on Disney Plus may encounter temporary errors and become unavailable for a certain period. If the error code 401 on Disney Plus occurs after playing a show, go back to the media library and see if the same thing happens on other titles.
2) Check the status of your internet connection
The first thing you need to do is check the strength of the internet connection. If the speed of the internet is not so good, then you will not be able to stream Disney Plus. The internet speed requirements of Disney Plus can give you an idea of what speeds you need to stream this site.
To play HD movies on Disney, you need an internet connection with a speed of 5 Mbps or higher.
To check if your network meets this requirement, run a test on your network using Fast.com to measure its upload and download speed.
3) Update the application
This error usually occurs if you are using the old version of the application. You should update the application to the new version and check if the problem gets resolved or not.
4) Check If Your Device Is Compatible
Disney Plus is available on Roku OS, but not all Roku devices are supported due to the number of models out on the market. In this case, visit the Help Center and ensure that your current Roku TV is compatible with the app.
5) Remove the app and reinstall it
The best and easy technique is to remove the app from your device and download it again. This method works well in terms of error code issues.
Steps to reinstall the app on a Roku device:
- On your device, access the Streaming Channels tab and find Disney Plus.
- After that, press the Ok button on your remote.
- Finally, select Remove Channel to delete the Disney Plus app.
6) Clear Your Cache and Data
Similar to browsers, Roku devices store temporary data called cache and cookies to help improve their performance. However, this temporary data can get corrupted over time due to unexpected issues and cause other apps not to work.
If the error code 401 occurs while watching on Disney Plus, try to clear your Roku TV’s cache and cookies to fix the issue.
- First, access the main menu of your device and make sure that the Home tab is selected.
- After that, press the Home button on the remote five times, followed by the Up button.
- Now, press the Rewind button twice.
- Lastly, press the Fast Forward button two times and wait for your Roku TV to clear its cache and data.
7) Report the Problem to Disney Plus
Try out all the methods mentioned above. However, if the problem still occurs, we recommend that you visit Disney’s Help Center and contact their support.
The problem could be much more complex, and you should leave the matter to the experts.
Well, These are some quick fixes to solve Disney Plus Error 401. I hope you will find this post helpful and informative. Keep sharing this post with your family and friends.
Thanks for reading!!