WhatsApp’s Monthly Compliance Report shows that the messaging app had banned more than two million accounts in India in August. The monthly compliance report also revealed that WhatsApp had received 420 complaint reports during August. An Indian account is identified through the 91 phone number. According to the company, 20,70,000 accounts have been banned for unauthorized use of automated or bulk messages.
What did Whatsapp compliance data show?
WhatsApp compliance data showed that during August it received 420 user reports on Account Support (105), Ban Appeals (222), Other Support (34), Product Support (42), and Safety (17). However, out of 421 reports, WhatsApp took remedial action against 41 accounts. WhatsApp revealed on its support page that when it receives complaints from users through the complaints channel, the messaging app deploys tools and resources to prevent harmful behavior on the platform.
Whatsapp Preventive actions
This User-Safety Report details user complaints received and relevant actions taken by WhatsApp, as well as WhatsApp’s own preventive actions to combat abuse on our Platform. Our top focus is to stop the account from sending harmful and unwanted messages on a large scale. We maintain the advanced capability to identify these accounts sending high and abnormal rates of messages. Most users who reach out to us are targeted to either ban them or restore their accounts to access product or account support,” a WhatsApp spokesperson said in a statement.
Why this ban has been imposed?
Earlier, WhatsApp had revealed that it had banned more than 3 million accounts in thirty-six days. The accounts were banned between June 16 and July 31 to prevent online abuse and keep users safe on the platform. WhatsApp took action against the infringing account based on the reports and complaints received through complaint channels.
WhatsApp keeps records of accounts that have high or abnormal message rates and bans millions of accounts that attempt such abuse in India and around the world. More than 95% of accounts engaged in automatic or bulk messaging have been banned in India.
Abuse detection operates in three phases of account lifestyle :
Abuse detection operates in three phases of account lifestyle: during registration, during messaging, and in response to negative feedback that we receive in the form of user reports and blocks. A team of analysts enhances these systems to evaluate edge cases and help us improve our effectiveness over time,” said the WhatsApp report.
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