Instagram is one of the most popular Social Media Platforms that has over one billion active users worldwide. No one can deny that Instagram Direct Messages is one of the platform’s best and most used features. DMs are a revolutionary way to handle Customer Support and brand Outreach for businesses. Besides this, one can easily interact with friends and followers. However, with the latest update of Instagram, users face many issues. Many users complained that their Instagram messages were black, making them unable to read. Both Android and iPhone users across the World are facing this quite frustrating issue.
Thousands of users across the US, UK, and other regions reported that a bizarre black box appears on the top of the message when they try to read any incoming message. This makes it unable to read the messages at all. Several people even shared screenshots on Twitter revealing that their messages are entirely blacked out on the Instagram app.
If you are one of those who really want to know why Instagram Messages are Black and how to fix this issue, then keep reading the post till the end.
Presently, Instagram does not address the reason for the problem. A black box appears on the message as Instagram is down following the latest update. Most probably, there is a bug on the app which is causing this irritating problem. Besides this, there could be several reasons for it:
The direct messaging feature gets affected if the Instagram Servers are temporarily down. As all the messages first pass through the Servers to reach the receiver’s inbox. If there is a problem with the server, it will not establish an error-free connection.
The other reason could be that Instagram temporarily banned your account. It could happen due to your behavior on the platform. This block occurs if you are too active on the platform and send so many messages to multiple people quickly. In that case, the Instagram algorithm labels you as a bot and declares a temporary ban, additionally, if Instagram is found abusive or spammy content.
Instagram might have a bug causing your Instagram Messages to appear black on your Account. Bugs are very common on Social media Platforms such as Facebook and Twitter, and more than faces outrageous bug problems due to the massive user population.
You may be using an older phone whose operating system is not compatible with the current version of the app. In that case, you really need to update your device’s system software.
By applying the easy fixes mentioned below, you can easily solve this problem. These fixes are:
Instagram Direct Messages might not work because of an ongoing blackened server issue. So you need to check if the other users are also facing this problem. For this, we recommend using Downdetector’s page to check the server status of the app. If it is a Server problem, you must wait at least a day for it to solve.
Sometimes just resigning into your Instagram Account solves lots of problems. When you re-login to your Instagram Account, it refreshes all your Account information; it reloads your messages effectively. To log out and log in again, follow these steps:
There are chances that the Operating system of your device has a bug that causes the black screen error on the Instagram app. By rebooting your device, you can solve this problem.
As we know, almost all apps store cache data so that it loads up faster the next time you use these features. However, when we spend hours scrolling down the feed and loading images, the app creates cache versions of these pages. However, these Cache files slow navigation down and often cause app glitches. This makes it difficult to load or send Direct Messages.
If the Instagram Messages black problem bothers you, you should try to fix this problem by switching on and off the app’s Dark mode. You can turn the Settings of the Phone to dark mode by following these steps:
If you cannot read the Messages due to the black strip, update your Instagram app to the latest version. This will wipe out the issue and let you enjoy content and filters. The procedure for updating the app is:
You should try logging into your Instagram Account from the Instagram Web version. For this, you need to open the web browser on your device and visit Instagram.com. After that, enter the login details, and you are ready.
If the above methods do not work for you, you can still raise the issue with Instagram Help. They can identify and resolve any Account related issue that causes messaging errors. To report this issue, follow these steps:
After that, wait for a response from Instagram. However, the procedure may take time.
No! We cannot read messages when the Instagram Messages are black. As a black colored strip appears that hides the senders and receivers’ messages on the Instagram app.
Many Instagram users these days have noticed that the color of messages changed to grey, blue, or purple. It is because Instagram is testing the readability of the text.
To check if the Instagram Server is down, you should visit the down detector website, which gives a real-time update about the outages on popular websites.
That is pretty much everything about Instagram Messages Black. There could be several reasons for Instagram Black Messages, but the best thing is that you can apply all the above solutions to fix this issue. I hope you will find this post informative. Which method works for you? Do let us know in the comments section below. Keep sharing it with your near and dear ones.
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A tech-freak self-motivated professional that thrives on innovation and overcoming challenges. She is a trained writer and scholarship holder. Went through with writing for a lot of big media houses. Writing is her all-time favorite job. Know more about her on facebook